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Returns & Replacements

Please read through these terms carefully. 


It is our responsibility to supply you with goods that meet your consumer rights.

A specific address for returning goods will be advised with return instructions after you have cancelled the contract.
 
If you are unclear about your rights or require advice, you can contact the Citizens Advice Consumer Service on 03454 040506. We work closely with Trading Standards. You may also wish to contact your local Trading Standards office.

 

We want you to be fully satisfied with your purchase. As a result, and in compliance with the Consumer Contracts Regulations, we offer UK and EU consumers a 30 day cancellation of contract (starting from the day when your purchase is delivered). Please note: the Consumer Contracts Regulations apply only to Business to Consumer transactions within the European Union. They do not apply to business to business (B2B) and Corporate transactions. They do not apply to transactions outside of the European Union.

 

You can cancel if the order has not already been dispatched but we will not take back and exchange or refund damaged or defaced products of any type, similarly if the returned product is incomplete, or in an unsaleble condition, or not as it was when the item was dispatched to you. Custom made and made to order items which are only made at the time an order is placed cannot be cancelled – even if the order has not been despatched or received.

 

The 30 day cancellation period provides UK and EU consumers with a cooling off period to assess their purchase. You have a right to cancel the contract without giving any reason. The cancellation period starts when we enter into a contract with you and will end 30 days after you have taken possession of the goods (or they have been accepted at your delivery address) we are supplying you. In order to exercise your right to cancel you must inform us of your decision by a clear statement in writing* (we recommend by e-mail). We will acknowledge your cancellation and send you specific return instructions along with a unique returns number and a specific returns address which may differ from our registered office address. Please do NOT return anything until we have responded to your cancellation advice.

 

You have a duty of care to ensure that goods are kept in pristine condition. The Consumer Contracts Regulations allows us to make a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of unnecessary handling by you. You must handle the product no more than you might in a shop. If a product is returned in perfect condition suitable for reselling then we will have no hesitation in reimbursing you. Ask yourself, ";would I have accepted this product if I had received it in the condition in which I am returning it?" If the answer is "no" then we will almost certainly make a deduction from any refund if we have agree to the refund.

 

IMPORTANT: Please do not return anything without contacting us in writing to request a unique returns number. In accordance with the Consumer Contracts Regulations a clear statement of cancellation is required from you. *To avoid any misunderstanding we cannot accept cancellation of contract by telephone and will ALWAYS request that you confirm cancellation by e-mail or letter. If you cancel by letter sent through the mail network please do NOT send it with the goods that you wish to cancel/return. We need to send you clear return instructions and confirm the terms and conditions under which your return is being accepted.


Goods not featured in Tronix website are not be subject to the normal returns policy and instructions for return should be confirmed with Tronix before returning.

Retail Customers

B2C or Retail Customers shall have 30 days from the date of receipt of the Goods to cancel their order by giving notice by letter, fax or email to Tronix. Please note. Telephone calls are insufficient advice of a cancellation. The effective date of cancellation is the date on which the notice is sent. If the Buyer fails to return the Goods to Tronix within 7 days of the date of cancellation, then Tronix shall be entitled to recover the Goods and deduct the cost of so doing from any monies owed to the Buyer. Tronix shall refund any monies paid by the Buyer as soon as reasonably possible but in any event no later than 30 days from the date the notice of cancellation was given. The refund shall be made by the same method as payment. The Buyer shall be liable for the cost of returning the Goods to Tronix.


These terms shall not apply to any goods made to the Buyers specifications; and B2B trade customers


Tronix Ltd is a UK VAT registered company VAT No. GB 791 4336 16

Ordering

Tronix uses a live database to keep stock levels accurate and up to date - using our website will allow you to order items as if you are in a shop. If items are out of stock you can on some items (not all) back-order and you will be notified that these items are to be back ordered. These items will be dispatched as soon as they arrive back in stock.

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